Your privacy matters to us. This Privacy Policy explains what personal information jilievo app collects from Filipino players, how we use it, and the steps we take to keep it safe. By using our platform, you agree to the practices described here.
Last updated: January 2025
When you register and use jilievo app, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. When you access our platform from your mobile device or browser, we automatically collect technical data including your IP address, device type, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for every Filipino player. We do not collect any information beyond what is reasonably necessary to provide our gaming services and comply with applicable regulations.
The personal information you provide is used primarily to create and manage your account, verify your identity, and process your financial transactions on the jilievo app platform. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies or services. Your transaction history and gameplay data help us detect and prevent fraud, money laundering, and other prohibited activities that could harm the integrity of our platform. We may use aggregated, anonymised data to analyse platform performance and improve the gaming experience for all users in the Philippines. We will never use your personal information for purposes that are incompatible with those described in this Privacy Policy without first obtaining your explicit consent.
jilievo app does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if required by law or in response to a valid legal request. Any third-party service providers we engage are carefully vetted and are only permitted to use your data for the specific purpose for which it was shared. We take all reasonable steps to ensure that your information remains protected whenever it is shared with authorised parties.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. Transaction records and identity verification documents may be retained for a minimum period as required by applicable Philippine laws governing online gaming and financial services. When your data is no longer required, we take appropriate steps to securely delete or anonymise it so that it can no longer be linked to you as an individual. You may request the deletion of your account and associated personal data at any time by contacting our support team, subject to any legal retention requirements that may apply. We review our data retention practices regularly to ensure they remain proportionate and compliant.
Our platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. Essential cookies are strictly necessary for the platform to operate and cannot be disabled without affecting your ability to use the service. We may also use analytics cookies to understand how players interact with our platform, which helps us identify areas for improvement and optimise the user experience. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.
We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols to prevent interception during transit. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and keep your account credentials confidential.
As a user of jilievo app based in the Philippines, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or incomplete. You may also request the deletion of your personal data, subject to any legal obligations that require us to retain certain records. If you believe your data has been processed in a manner inconsistent with this Privacy Policy, you have the right to raise a complaint with our support team, who will investigate and respond promptly. You may withdraw your consent to certain types of data processing at any time, although this may affect your ability to use some features of the platform. To exercise any of these rights, please contact us using the details provided in the Contact section below.
jilievo app is strictly intended for users who are 21 years of age or older, in line with Philippine regulations governing online gaming. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will take immediate steps to close the account and delete the associated data. Parents and guardians are encouraged to monitor their children's online activity and to contact us immediately if they suspect that a minor has accessed our platform. We take the protection of minors very seriously and maintain robust age verification procedures to prevent underage access.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, the updated policy will be published on this page with a revised effective date. Your continued use of the jilievo app platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically so you are always informed about how we handle your personal information. If you have any questions about changes to this policy, please reach out to our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our support team at: support at jilievoapp.xyz. We aim to respond to all privacy-related enquiries within a reasonable timeframe. For concerns about responsible gaming or account management, please visit our Responsible Gaming page or our FAQ page for further guidance.
Quick answers about how we handle your data on jilievo app.
Have more questions about your privacy on jilievo app? Visit our FAQ or get in touch with our support team — we're here for every Filipino player.